Delivery Rules

Delivery Rules (Shipping & Delivery Policy)

Effective Date: July 11, 2026
Last Updated: July 11, 2026

Welcome to Family Fashion BD. This Delivery Rules (Shipping & Delivery Policy) explains how we process, ship, and deliver orders placed through https://familyfashionbd.com/.

By placing an order on our website, you agree to the terms of this Delivery Policy.

1. Delivery Coverage

Family Fashion BD delivers products throughout Bangladesh, subject to the service coverage of our delivery partners.

Some remote or hard-to-reach locations may require additional delivery time or may not be eligible for home delivery.

2. Order Confirmation

After placing your order:

  • You will receive an order confirmation via SMS, email, or phone call (where applicable).

  • Our customer support team may contact you to verify your order before processing.

  • Orders may be cancelled if customer verification cannot be completed.

3. Order Processing Time

Orders are generally processed within 1–2 business days after confirmation.

Orders placed on Fridays or public holidays will normally be processed on the next business day.

Processing time does not include delivery time.

4. Estimated Delivery Time

Estimated delivery times are:

  • Inside Dhaka City: 1–3 business days

  • Outside Dhaka: 2–5 business days

  • Remote Areas: 3–7 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, political events, natural disasters, or other circumstances beyond our reasonable control.

5. Delivery Charges

Delivery charges are displayed during checkout before payment.

Delivery charges may vary depending on:

  • Delivery location

  • Product weight or dimensions

  • Promotional offers

  • Courier service

Family Fashion BD reserves the right to change delivery charges at any time without prior notice.

6. Cash on Delivery (COD)

Cash on Delivery (COD) is available in selected areas of Bangladesh.

For COD orders:

  • Customers must pay the full invoice amount at the time of delivery.

  • Delivery personnel are not authorized to wait while products are tested or installed unless specifically arranged.

  • Refusing delivery without a valid reason may result in restrictions on future COD orders.

7. Delivery Attempt

Our delivery partner will make reasonable attempts to deliver your order.

If delivery cannot be completed because:

  • The customer is unavailable,

  • The phone number is unreachable,

  • The address is incorrect or incomplete,

  • Delivery is refused without a valid reason,

the order may be returned to Family Fashion BD.

Additional delivery charges may apply for re-delivery.

8. Receiving Your Order

Upon receiving your order, please:

  • Check that the package is sealed and appears undamaged.

  • Verify that you have received the correct product.

  • Report any visible damage, missing items, or incorrect products to Family Fashion BD as soon as reasonably possible.

Where possible, customers are encouraged to record an unboxing video for high-value or fragile products. This helps us investigate delivery-related issues more efficiently.

9. Delivery Delays

Delivery may be delayed due to circumstances beyond our control, including but not limited to:

  • Severe weather

  • Floods

  • Political unrest

  • Public holidays

  • National emergencies

  • Transportation disruptions

  • Courier operational issues

Family Fashion BD will make reasonable efforts to keep customers informed of significant delays.

10. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

Family Fashion BD is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses, inaccurate contact details, or the customer's unavailability.

11. Partial Delivery

If an order contains multiple products, Family Fashion BD may, where appropriate, deliver products separately based on stock availability or logistics requirements.

Customers will not be charged additional delivery fees for partial shipments unless clearly communicated in advance.

12. Delivery Acceptance

A product is considered successfully delivered when it is accepted by:

  • The customer,

  • A family member,

  • An authorized representative, or

  • Any person present at the delivery address who accepts the package on the customer's behalf.

13. Damaged or Incorrect Products

If you receive:

  • A damaged product,

  • The wrong product,

  • A product with missing accessories,

please contact Family Fashion BD promptly after delivery with your order number and supporting photographs or videos.

Such requests will be handled in accordance with our Return & Refund Policy.

14. Ownership and Risk

Ownership and the risk of loss or damage to the product pass to the customer upon successful delivery.

15. Force Majeure

Family Fashion BD shall not be liable for delivery delays or failures caused by events beyond our reasonable control, including natural disasters, government restrictions, transportation disruptions, strikes, epidemics, internet outages, or other force majeure events.

16. Changes to This Policy

Family Fashion BD reserves the right to update or modify this Delivery Policy at any time.

The updated version will be published on https://familyfashionbd.com/ with a revised "Last Updated" date.

17. Contact Us

For questions regarding shipping or delivery, please contact Family Fashion BD through the customer support channels available on our website.

Website: https://familyfashionbd.com/

18. Governing Law

This Delivery Policy shall be governed by the laws of the People's Republic of Bangladesh. Any disputes arising from this Policy shall be subject to the jurisdiction of the competent courts of Bangladesh.