Order procedure

Order Procedure

Effective Date: July 11, 2026
Last Updated: July 11, 2026

Welcome to Family Fashion BD. This Order Procedure explains how customers can place orders through https://familyfashionbd.com/ and how we process those orders.

By placing an order on our website, you agree to follow this Order Procedure.

1. Browse Products

Customers can browse our website and explore available products by category, brand, or search.

Each product page provides important information such as:

  • Product name

  • Description

  • Features and specifications

  • Price

  • Available options (if applicable)

  • Stock availability

2. Add Products to Cart

Once you have selected your desired product(s):

  • Click "Add to Cart".

  • Review your shopping cart.

  • Update quantities if necessary.

  • Remove unwanted items before proceeding to checkout.

3. Proceed to Checkout

Click "Checkout" and provide accurate information, including:

  • Full Name

  • Mobile Number

  • Complete Delivery Address

  • District/Area

  • Email Address (optional, if applicable)

Customers are responsible for ensuring that all information is correct.

4. Select Delivery Method

Choose the available delivery option for your location.

Delivery charges will be displayed before confirming your order.

5. Select Payment Method

Available payment methods may include:

  • Cash on Delivery (COD) (where available)

  • bKash

  • Nagad

  • Rocket

  • Debit Card

  • Credit Card

  • Mobile Banking

  • Other secure payment methods offered during checkout

Payment options may vary depending on your location and order value.

6. Review Your Order

Before submitting your order, carefully review:

  • Product(s)

  • Quantity

  • Price

  • Delivery Charge

  • Total Amount

  • Delivery Address

  • Contact Number

  • Payment Method

Once satisfied, click "Place Order".

7. Order Confirmation

After placing your order:

  • A confirmation message or email may be sent.

  • Our customer support team may contact you by phone or SMS to verify your order.

  • Orders may be cancelled if verification cannot be completed.

Order confirmation does not guarantee acceptance. All orders remain subject to product availability and verification.

8. Order Processing

After confirmation:

  • Products are checked for quality and availability.

  • Orders are securely packed.

  • Shipping labels and invoices are prepared.

  • Orders are handed over to our delivery partner.

Processing usually takes 1–2 business days.

9. Shipment and Delivery

Once dispatched:

  • Customers may receive shipment updates through SMS, email, or phone (where available).

  • Delivery times depend on the customer's location and courier service.

Estimated delivery times:

  • Inside Dhaka: 1–3 business days

  • Outside Dhaka: 2–5 business days

  • Remote Areas: 3–7 business days

These are estimated delivery times and may vary due to circumstances beyond our control.

10. Receiving Your Order

When your order arrives:

  • Check that the package is sealed and undamaged.

  • Verify that you received the correct product.

  • Report any damaged, defective, or incorrect items to Family Fashion BD as soon as reasonably possible.

For electronics and fragile products, customers are encouraged to record an unboxing video to help us investigate any delivery-related issues.

11. Order Cancellation

Customers may request cancellation before the order has been packed or shipped.

Once an order has been dispatched, cancellation may no longer be possible and will instead be subject to our Return & Refund Policy.

Believer Cart reserves the right to cancel any order due to:

  • Product unavailability

  • Pricing errors

  • Payment verification issues

  • Suspected fraudulent activity

  • Incorrect customer information

  • Circumstances beyond our reasonable control

12. Failed Delivery

If delivery cannot be completed because:

  • The customer is unavailable,

  • The delivery address is incorrect,

  • The contact number is unreachable,

  • The customer refuses delivery without a valid reason,

the order may be cancelled or returned to Family Fashion BD.

Additional delivery charges may apply for re-delivery.

13. Order Status

Customers can contact Family Fashion BD's customer support to inquire about the status of their order using their order number.

14. Changes to Orders

Customers should contact Family Fashion BD immediately if they need to modify:

  • Delivery Address

  • Contact Number

  • Ordered Product

  • Quantity

Changes can only be made before the order has been processed or dispatched.

15. Customer Responsibilities

Customers agree to:

  • Provide accurate personal and delivery information.

  • Be available to receive delivery.

  • Make payment according to the selected payment method.

  • Inspect the package upon delivery.

  • Comply with all applicable terms and policies published on our website.

16. Governing Law

This Order Procedure shall be governed by the laws of the People's Republic of Bangladesh.

Any disputes relating to orders shall be subject to the jurisdiction of the competent courts of Bangladesh.

17. Contact Us

If you have any questions regarding your order, please contact Family Fashion BD through the customer support channels available on our website.

Website: https://familyfashionbd.com/