Privacy Policy

Privacy Policy

Effective Date: July 11, 2026
Last Updated: July 11, 2026

Welcome to Family Fashion BD ("Family Fashion BD", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or make a purchase from https://familyfashionbd.com/ ("Website").

By accessing or using our Website, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please discontinue using our Website.

1. Who We Are

Family Fashion BD is an online e-commerce platform dedicated to providing quality products and excellent customer service. This Privacy Policy applies solely to information collected through https://familyfashionbd.com/ and related customer support services.

2. Information We Collect

Depending on how you use our Website, we may collect the following information:

Personal Information

When you create an account, place an order, or contact us, we may collect:

  • Full Name

  • Mobile Number

  • Email Address

  • Shipping Address

  • Billing Address

  • Order History

  • Payment Information (processed securely by our payment partners)

  • Customer Support Communications

Automatically Collected Information

When you browse our Website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Language Preferences

  • Pages Viewed

  • Time Spent on Pages

  • Referral Website

  • Click Activity

  • Cookies and Similar Technologies

This information helps improve our Website performance and customer experience.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Verify customer identity when necessary

  • Manage your account

  • Provide customer support

  • Respond to inquiries

  • Process payments securely

  • Improve our products and services

  • Personalize your shopping experience

  • Prevent fraud and unauthorized activities

  • Analyze Website performance

  • Send order updates and delivery notifications

  • Send promotional offers (only where permitted or with your consent)

  • Comply with applicable legal obligations

4. Payment Information

Family Fashion BD does not store complete debit card, credit card, or financial account information on our servers.

Payments are processed by trusted third-party payment providers. Those providers process your payment information according to their own privacy and security standards.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

  • Keep you logged in

  • Remember shopping cart contents

  • Save your preferences

  • Improve Website functionality

  • Measure Website performance

  • Analyze visitor behavior

  • Enhance user experience

You may disable cookies through your browser settings. However, certain features of the Website may not function properly if cookies are disabled.

6. Marketing Communications

If you subscribe to our newsletter or promotional messages, we may occasionally send information regarding:

  • New Products

  • Discounts

  • Special Campaigns

  • Exclusive Offers

  • Seasonal Promotions

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the email or by contacting us.

7. Information Sharing

We value your privacy.

We do not sell, rent, or trade your personal information to third parties.

We may share limited information only with trusted service providers when necessary to operate our business, including:

  • Payment Processors

  • Courier and Delivery Partners

  • Website Hosting Providers

  • Cloud Service Providers

  • Analytics Providers

  • Customer Support Tools

  • Government Authorities when legally required

All third parties are expected to protect your information appropriately.

8. Data Security

We implement reasonable administrative, technical, and organizational security measures designed to protect your personal information against:

  • Unauthorized Access

  • Data Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

Although we strive to use commercially acceptable security measures, no online transmission or storage system can be guaranteed to be completely secure.

9. Account Security

You are responsible for maintaining the confidentiality of your account credentials.

Please notify us immediately if you believe your account has been accessed without authorization.

10. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Maintain business records

  • Resolve disputes

  • Comply with legal, tax, and regulatory requirements

When information is no longer required, we securely delete or anonymize it where reasonably practicable.

11. Children's Privacy

Family Fashion BD is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

12. Third-Party Services

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of external websites.

We encourage users to review the privacy policies of those third-party websites before providing personal information.

13. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information

  • Correct inaccurate information

  • Request deletion of eligible information

  • Object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Request a copy of your personal data where applicable

To exercise these rights, please contact us using the contact information provided below.

14. International Data Transfers

If your information is processed or stored outside your country, we will take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.

15. Legal Compliance

We may disclose personal information when required to:

  • Comply with applicable laws

  • Respond to lawful government requests

  • Protect our legal rights

  • Prevent fraud

  • Investigate security incidents

  • Enforce our Terms and Conditions

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective immediately upon posting the revised version on this page.

The "Last Updated" date will always reflect the most recent revision.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through:

Website: https://familyfashionbd.com/

E-mail: familyfashionbd247@gmail.com

Contact: +8801353729270

You may also contact us through the customer support channels available on our Website.

18. Consent

By accessing, browsing, creating an account, or making a purchase through https://familyfashionbd.com/, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Thank you for trusting Family Fashion BD.